Role Description:
Be the voice of the customer and support Booking.com with the driving force behind product innovation from in-depth product understanding to feature development through experimentation.
Identify customers behaviors and needs through research and analysis.
Take ownership of the product, the prioritization of new features and enhancements to existing features.
Empower and collaborate with your team to unlock their full potential.
Analyze, understand and share learnings from experimentation to build a strong knowledge base of the product.
Thrive to achieve optimal implementation of changes made to the product.
Key Job Responsibilities and Duties:
Be humble. Be yourself.
User focused individual who keeps the customer at the heart of everything we do, while having strong business awareness.
Data driven. Base your decisions on facts rather than opinions.
A go-getter who isn’t afraid to get their hands dirty and dives into a project to achieve success by problem solving.
Eager to learn and aware that valuable information can come from both positive and negative results through experimentation.
Passionate about product development and constantly looking for ways to improve it.
Open minded team player with excellent communication skills.
Agile and innovative with the tenacity to thrive in a constantly changing environment.
Self-motivated and results driven with a take charge attitude to manage the development cycle of a product.
Friendly, knowledgeable, and motivational to others. Open to diversity in all shapes and sizes.
Qualifications & Skills:
3+ years experience working with web based companies.
Previous involvement with high traffic (50,000+ visitors per day), preferably OTA or E-commerce sites.
Experience with web analytics software such as Google analytics.
Knowledge and experience in conversion optimisation, digital marketing, UX design and/or consumer psychology and research is a plus.
Fluent oral and written English and Chinese
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Application Process:
Let’s go places together:
This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
