Amazon Data Center Technical Support Technician BJS - Rack Decom 

China, Hebei, Langfang 

720912962

Key job responsibilities
• Provide technical support in decommissioning and processing of legacy hardware out of the data center facilities
• Provide technical support in relocating and moving of large enterprise equipment
• Support hard drive installation, removal and destruction
• Provide technical support in creating/attaching labels and barcodes
• Support basic networking removal/installation and clearing of configurations.
• Provide technical support in updating progress through a web ticketing system.
• Follow the procedures and document the work done in ticket systems.
• Provide technical support in HDD/SSD/Flash/Removable storage media.
• Escalating to senior technicians and management as needed/required.

- Basic knowledge of computer or networking hardware
- Able to follow a well-defined technical standard operational procedure (SOP)
- Experience in Microsoft office applications including but not limited to Outlook, MS Word, and MS Excel
- Good written & verbal communication skills to explain complex issues
- Able to read English document, write in English to explain simple facts