JPMorgan Executive Director Securities Services Operations Transformation 

Philippines, Quezon City 

720405821

As an Executive Director in our organization, you will lead efforts to enhance and streamline billing processes, working closely with the Global Head of Client Billing Operations. This role involves designing strategic roadmaps and implementing them to drive measurable improvements in efficiency and effectiveness.ar from you.

Key Responsibilities:

• Spearhead initiatives to reduce manual processes and mitigate associated risks, leveraging cutting-edge technology and tools.
• Design and implement a strategic roadmap for long-term change aligned to long-term goals for the Billing organization and the Securities Services business overall.
• Enhance cross-functional communication and collaboration, ensuring seamless integration across teams.
• Lead the charge in automating and optimizing our billing processes, accelerating invoice production and the speed with which we are able to bring in revenue.
• Collaborate with a diverse team of 140 professionals across Plano and Manila, producing thousands of invoices monthly.
• Manage a team of approx. 30 FTE involved in various day-to-day operational billing activities.
• Identify, prioritize, and execute operational improvement opportunities, crafting comprehensive plans and timelines.
• Engage with stakeholders at all levels, including senior leadership across Securities Services, to gain alignment and support for initiatives.
• Partner with Product and Intelligent Automation teams and other senior leaders across the business to deliver sustainable, impactful change.

Required qualifications, capabilities, and skills

• 10+ years of experience and demonstrated success in Strategy, Transformation, or Consulting, preferably with some degree of operational or technology focus
• Proven ability to design, lead and execute strategic planning and process change, with strong attention to detail and thorough documentation of each step
• Advanced PowerPoint presentation skills, with the ability to design, build and deliver compelling presentations that effectively communicate complex business strategies to executive leaders
• Proficiency in data analysis, using tools such as Excel to extract insights and inform strategic decision-making processes
• Strong attention to detail in designing and implementing processes, ensuring thorough documentation of each step
• Proven ability to work collaboratively in a team-oriented environment, leading and fostering a positive work environment while contributing to shared goals
• Demonstrated ability to manage multiple projects simultaneously, prioritizing tasks effectively to meet ambitious strategic goals

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex business and collaborating with senior leadership
• Experience leading large organizations and rolling up your sleeves as part of an operational team
• Experience with defining and tracking newly established KPIs or OKRs to provide real-time insights into performance and progress
• Experience with delivering automation or systemic solutions to improve manual processes or tasks