Taboola Implementation Specialist 

India, Haryana, Gurugram 

720066203

Roles and Responsibilities:

• Deliver high quality implementations for the given region while understanding the customer’s requirement and meeting the SLA’s
• Meeting individual KPI targets – CSAT, TTD & case closure target and maintaining Quality score as per defined target
• Investigate Fraud Cases and aim for faster resolution and detection
• Run basic bulks through SQL queries
• Timely and proactive response to incoming customer support inquiries via email and support ticketing system.
• Seamless coordination within the team & with external stake-holders(AMs/Sales etc.)
• Timely and proactive response to incoming customer inquiries via email, chat and ticketing system
• Exhibit strong work Ethic
• Troubleshoot technical issues and escalate issues internally as needed
• Get trained to handle all types of cases independently
• Identify challenges and opportunities to improve operational efficiency
• Continuously enhance your knowledge and proficiency by doing Product Trainings.Stay updated with latest product features, enhancements

Requirements:

• 1+ years of professional work experience as part of an enterprise software company
• 1+ years of hands on experience on HTML, CSS, JS, ReactJS and python
• Experience with Database – MySQL, Oracle
• Good communication skills verbal and written and extensive experience working with clients and partners.
• Strong problem-solving skills and the ability to think critically.
• Experience of working in a rapid global business growth environment will be a huge plus