Ebay UX Researcher - Financial Services/Trust 

Canada, Ontario, Toronto 

719466519

What you will accomplish:

• Lead end-to-end mixed methods user research towards advising on product improvements and defining excellent customer experiences

• Work closely with Design, Business, Product, Marketing, and Engineering teams to drive the UX strategy for the area through insights, and put our users at the center of product thinking.

• Employ engaging storytelling techniques to communicate research insights and recommendations, and ensure alignment and action.

• Help drive key features, products, and initiatives based on company priorities.

• Effectively manage and prioritize research planning through ambiguous and fast-changing environments.

• Monitor the impact of insights generated and actively contribute to the always-growing UX Research practice at eBay.

What you will bring:

• 2+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting.

• M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science.

• Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools.

• Ability to assess and work through complex problems and ambiguous situations, and work with teams to ensure insights are clear, actionable and acted upon.

• Exceptional communication and storytelling skills, experienced influencer, and advocate for user research.

• Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus.

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