GE HealthCare Training Operations Specialist - Waukesha WI 

United States, Wisconsin 

718493612

• Daily execution of specialized expertise and depth of technical knowledge in operations.

• Applies general knowledge of business developed through education or experience.

• Interpretation of procedures to resolving problems, with mindfulness to how each step and team member contribute to the overall operational execution.

• Ability to independently solve problems with significant degree of complexity.

• Maintain and respond with urgency to all incoming requests of Training Operations for field assistance including, but not limited to, tool support, quoting, availability of training days, catalog creation, invoicing, revenue recognition and relevant metrics and data.

• Drive improvements in customer experience through efficient and effective operations and customer communications processes.

• Support onboarding and offboarding of resources, including access and assets, and maintenance of overall team reference.

• Enable daily operations of Training Operations organization, readily catching and owning tasks that prevent focus on the customer and cross functional teams, including scheduling of resources, extension of training expirations, cancellations, financial inquiries, invoicing, revenue recognition, etc… acting as the SME to provide guidance for all tools, including but not limited to: GL PROD, eOM, Co-Pilot, MyWorkshop, Service Shop, eCommerce, PowerBI, Smartsheet, APTTUS, the customer learning ecosystem including MCT (My Customer Training).

• High School Diploma, GED, or local equivalent with minimum 2 years of Operations/Customer Service experience.

• Strong, demonstrated knowledge of current computer/office communications technologies with expertise in PowerPoint, Word, Excel and Outlook.

• Demonstrated self-starter, self-directed, team-oriented individual who thrives in a fast paced, dynamic business environment with effective time management and organizational skills.

• Excellent interpersonal, verbal and written communication skills.

• Ability to embrace GE HealthCare’s Foundation and Operating Principles; serve our people, patients, and customers; lead with a LEAN mindset, empower entrepreneurial spirit; deliver the future of healthcare; win together and have fun.

• Support all special projects as needed.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, andadditional drug tests or background checks(including a federal government background check if assigned to support a contract with the federal government).

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.