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Intuit Director Expert Services Growth United States, California, Mountain View 718151084
01.08.2024
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Qualifications
- Proven leader with 10+ years experience in a services based industry or SaaS organization, with 5+ years in a leadership role driving business results through improved customer experiences in Customer Success, Product Marketing or similar functions.
- Bachelor's degree, Master’s degree preferred
- Proven experience (5+ years) in service experience strategy, customer experience design, or related field with a focus on service delivery.
- Proven ability to design and implement service experience strategies that improve customer retention and drive revenue growth.
- Strong understanding of customer journey mapping, service blueprints, market research techniques and methodologies, and service design principles.
- Experience applying the Jobs to be Done framework to deliver customer benefits and accomplish desired outcomes.
- Demonstrated success in leading cross-functional teams and managing complex projects.
- Excellent analytical skills with the ability to translate data into actionable insights.
- Excellent communication, presentation, and collaboration skills.
- Ability to thrive in a fast-paced, dynamic environment and drive change through innovation.
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