JPMorgan Technology Support III - App Automation Coding 

United States, Delaware, Wilmington 

71808998

As a Technology Support III team member in Corporate Tech and Consumer & Community Banking Risk, you will ensure the operational stability, availability, reliability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders.
• Managing and tracking cloud based app using SLOs and SLIs.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Experience in at least one programming language such as Python, Java/Spring Boot, and .Net.
• Experience in automation tools using Python and Ansible.
• Experience in observability and monitoring tools and techniques.
• Working experience in microservices such as Spring.
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform.
• Experience in any Cloud Technologies such as AWS.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.

Preferred qualifications, capabilities, and skills

• Good to have experience in complex and large scale batch environment based on Control-M.
• Hands On experience on public cloud, AWS.
• Exposure to Agile software development processes & procedures.
• Exposure to EAC (Environment As Code) deployments on AWS.