Boston Scientific HR Operations Sr Manager HEREDIA 

Costa Rica, Heredia 

717889421

Costa Rica-Heredia

Hybrid Roles:

About the role

This role will collaborate closely with all HR Operations, Centers of Excellence (COEs), HR Business Partners (HRBPs), and business leaders to ensure that HR Service Delivery is aligned with regional business needs, compliance requirements, and a strong employee experience. The Senior Manager will focus on operational execution, continuous improvement, and service optimization while supporting the evolution of HR processes in LATAM.

HR Service Delivery & Process Optimization

- Oversee HR shared services operations across LATAM, ensuring efficient, accurate, and compliant HR inquiry & transaction support.

- Implement and optimize HR service delivery processes, ensuring consistency across countries while addressing local business needs and regulatory requirements.

- Support the standardization of HR processes, policies, and systems to drive operational efficiency.

- Monitor key performance indicators (KPIs), service-level agreements (SLAs), and operational dashboards to track and improve HR service effectiveness.

Stakeholder Engagement & Partnership

- Gather feedback from stakeholders to identify gaps, pain points, and opportunities for HR service enhancements.

- Provide data-driven insights and recommendations to regional HR leadership on service performance, workforce trends, and process improvements.

Vendor & Third-Party Management

- Manage relationships with third-party HR service providers in LATAM, including HR BPOs, payroll vendors, benefits administrators, and compliance service providers.

- Oversee contract execution, vendor performance evaluations, and governance processes to ensure high-quality service delivery.

Compliance, Governance & Risk Management

- Ensure HR Service Delivery operations comply with employment laws, labor regulations, and internal policies across LATAM.

- Support audit and risk management processes, ensuring adherence to local legal requirements and HR governance frameworks.

Continuous Improvement & Regional Adaptation

- Identify and implement process improvement initiatives to enhance HR efficiency and the employee experience.

- Benchmark external best practices and bring innovative ideas into HR Service Delivery operations.

People Leadership & Capability Building

- Support HR capability-building initiatives, ensuring HR Service Delivery professionals are trained on policies, systems, and compliance requirements.

Required Qualifications:

- 7+ years of experience in HR Service Delivery, HR Operations, or Shared Services, preferably within LATAM.

- Strong understanding of HR service models, case management systems, and HR process optimization.

- Experience managing HR vendors (BPOs, payroll providers, benefits administrators, etc.) and overseeing vendor performance.

- Knowledge of HR compliance, labor regulations, and employment laws across LATAM.

Please submit your resume in English