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In this role you will:
Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Receive direction from managers and exercises judgment within defined policies and procedures
Escalate questions and issues to more experienced roles
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
Identify information and services to meet customers financial needs
Required Qualifications:
6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Customer service focus with experience handling complex transactions across multiple systems
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and team members
Experience working with others on a team to meet customer needs
Cash handling experience
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Job Expectations:
Ability to work a schedule that may include most Saturdays
This position is not eligible for Visa sponsorship
Posting Location(s):
22371 Antonio Pkwy, Rancho Santa Margarita CA 92268
14211 Jeffrey Rd, Irvine CA 92620
26622 Towne Center Dr, Foothill Ranch CA 92610
14468 Culver Dr, Irvine CA 92604
24251 Rockfield Blvd, Lake Forest CA 92630
27722 Vista del Lago, Mission Viejo CA 92692
8587 Irvine Center Dr, Irvine CA 92618
3951 Portola Pkwy, Irvine CA 92602
6503 Quail Hill Pkwy, Irvine CA 92603
30622 Santa Margarita Pkwy, Rancho Santa Margarita CA 92688
2677 Park Ave, Tustin CA 92782
18044 Culver Dr, Irvine CA 92612
4850 Barranca Pkwy, Irvine CA 92604
6360 Irvine Blvd, Irvine CA 92620
Pay Ranges:
Rancho Santa Margarita, California-Pay Range-$20.00 - $25.14 hourly
Foothill Ranch , California-Pay Range-$20.00 - $25.14 hourly
Irvine, California-Pay Range:$20.00 - $25.14 hourly
Lake Forest, California-Pay Range:$20.00 - $25.14 hourly
Mission Viejo, California-Pay Range- $20.00 - $25.14 hourly
Tustin, California-Pay Range-$20.00 - $25.14 hourly
Pay Range
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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