Rsa RSA - Senior Analyst Infrastructure 

Egypt, Cairo, New Cairo City 

716723399

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation and hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.

IT Infrastructure positions cover design, integration, implementation, modification, and coordination of the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems. Functions include developing functional and technical requirements and specifications; allocating systems resources; managing accounts, documentation, and access to systems and equipment; monitoring the performance, capacity, availability, serviceability, and recoverability of installed systems; implementing security procedures and tools; maintaining systems configuration; managing the installation and integration of system patches, updates, and enhancements; ensuring the rigorous application of information security/information assurance policies, principles, and practices.

Responsibilities:

• Azure
  • Integration: Ensuring seamless integration of Azure services with on-premises infrastructure and other cloud services.
  • Performance Monitoring: Monitoring the performance and availability of Azure services using tools like Azure Monitor and Application Insights
  • Cost Management: Optimizing Azure usage to manage costs effectively.
  • Capacity Planning: Planning for future capacity needs and scaling Azure resources accordingly.
  • Vendor Coordination: Collaborating with Microsoft and other vendors to ensure service levels are met and addressing any issues or escalations.
  • Documentation: Maintaining detailed documentation of Azure configurations, processes, and procedures.
• Office 365:
  • Tenant Management: Managing Office 365 tenants, including user accounts, licenses, and service configurations.
  • Security and Compliance: Implementing security measures such as Multi-Factor Authentication (MFA), Data Loss Prevention (DLP), and ensuring compliance with regulatory requirements.
  • Service Management: Overseeing the deployment, configuration, and management of Office 365 services, including Exchange Online, SharePoint Online, and Microsoft Teams.
  • Performance Monitoring: Monitoring the performance and availability of Office 365 services to ensure they meet business needs.
  • User Support: Providing support and troubleshooting for Office 365-related issues, ensuring a high level of user satisfaction.
  • Migration: Managing the migration of data and services to Office 365, ensuring minimal disruption to business operations.
  • Integration: Ensuring seamless integration of Office 365 services with other cloud and on-premises systems.
  • Capacity Planning: Planning for future capacity needs and scaling Office 365 services accordingly.
  • Documentation: Maintaining detailed documentation of Office 365 configurations, processes, and procedures.
  • Diagnose, troubleshoot, and resolve system issues and/or respond to outages.
  • Users Issues: Manage, research, and resolve complex end-user escalation incidents.
  • Systems availability: Maintain reliability of systems and networks by monitoring, running tests, and troubleshooting
  • Systems patching: Test and perform upgrades and patches to installed operating systems and software.

Qualifications:

• Microsoft Azure:
  • implementing, managing, and monitoring an organization’s Azure environment, including:
  • Identity in general and Microsoft Entra ID specific
  • Virtual networks
  • Storage
  • Compute
  • Identity
  • Security
  • Governance

Should be familiar with:

• Operating systems
• Networking
• Servers
• Virtualization
• Active Directory
• DNS

Microsoft O365:

• Microsoft 365 Tenant and Service Management: Planning, managing, and configuring Microsoft 365 tenants and services.
• Microsoft 365 Workloads: Managing and configuring Microsoft 365 workloads, including Exchange, SharePoint, and Teams.

Certificates:

• ITIL
• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certified: Administrator Expert

Skills:

• Problem-Solving: Ability to troubleshoot complex IT issues and implement effective solutions.
• Communication: Excellent communication skills to collaborate with various teams and stakeholders.
• Security Awareness: Understanding of cybersecurity principles and practices to protect IT infrastructure.
• Multi-tasking and Risk Management: Demonstrated ability to handle multiple tasks simultaneously while minimizing risks and responding swiftly to ensure global infrastructure availability for all users.
• Cross-functional Collaboration: Proven experience working effectively across various functions within a medium-sized organization.
• Flexible Working Hours: Willingness and ability to work across different time zones to meet the needs of a global team.
• Project Management Skills: the ability to plan, execute, and oversee projects effectively. This includes managing timelines, resources, and budgets, as well as coordinating with cross-functional teams to ensure successful project delivery.

Experience

• 2- 4 years of experience