Responsibilities
- Manage team’s day-to-day activity
- Build, implement and maintain procedures for existing and new product rollouts
- Oversee and execute projects/procedures to drive increased operational efficiency in both new and existing workflows
- Manage the preparation and distribution of team projects and assignments
- Ensure team works to strict standards and compliance requirements
- Detect, identify and resolve incidents that arise.
- Liaise with vendors and internal stakeholders to resolve issues that may arise
- Monitor team quality and ensure team members follow process to ensure team targets are met and exceed and maintain team performance reporting though ServiceNow analytics reports, to identify hotspots and potential issues before they arise.
- Lead, support, and/or participate in cross-departmental projects as required
- Foster an inclusive and collaborative team environment through coaching and mentorship.
Knowledge and Experience
- 7+ years of relevant work experience (Firewall administration, IP routing, and/or load balancing)
- General understanding of all OSI layers and technologies
- 2+ years of direct management experience
- Strong Microsoft Office skills; especially Excel and Visio
- Thoroughness, attention to detail and the ability to think and work both independently and within a team environment
- Service oriented toward both internal and external clients
- Strong organizational, prioritization and time management skills
- Project Management experience a plus
- Good written, oral, interpersonal, and presentation skills with the ability to interact with all levels within an organization
- B.S. in CS/IT or equivalent relative experience\
