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Your way to impact:
You are someone with the ability to cut through the noise and focus on what really matters.
You will collaborate with technology, data, and business stakeholders to transform user needs across key moments of the customer journey into natural, engaging, and consistent experiences using agile methodologies
You are customer-centric, continuously demonstrate strategic & analytical abilities, and are laser-focused on executing at scale. If you can succeed in a matrix environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way; you are encouraged to apply.
In your day-to-day role you will:
Work closely with the Enterprise Card processing PM’s, Engineering, and post processing teams to define, deliver, and refine Card Settlement experiences that are effective, engaging, and consistent across all modalities.
Create sample dialogs, conversational flow diagrams, and confluence pages to effectively communicate voice and text interactions and ideas.
Conceptualize and iterate on end-to-end flow specs, Perform analysis of conversation paths and flows to identify opportunities and inform future improvements and refine the production
Analyze current customer experiences to define friction points and create seamless and effortless experiences.
Educate internal colleagues and stakeholders to understand the key concepts
Build trust and effective relationships withpeers/cross-functionalteams and provide leadership across the product, engineering, and business teams.
What do you need to bring:
2+ years experience in defining payment knowledge in any shape of form
Some experience in payment life cycle management and settlement of transactions
Understand how data from API calls, databases, and other underlying technologies fit into payment flow with developers on solutions.
Strong ability to translate product needs into usable product requirements, flows/specs.
Detail-oriented, unfazed by technical detail, committed to flawless execution.
Customer-centric mindset with empathy for the user experience
Ability to participate in technical discussions and help make technical trade-offs.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The U.S. national annual pay range for this role is
$72700 to $176000
Our Benefits:
Any general requests for consideration of your skills, please
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