Citi Group SMB APAC KYC Senior Manager 

Malaysia, Penang, George Town 

713623401

Process Oversight

• Oversight and achieve process consistency across all 6 Hubs in APAC region for consistent execution.
• Support SMB APAC KYC operations head on various initiatives impacting process and client experience.
• Represent different KYC committees/Local Forums where KYC process are in discussion.

Stakeholder Management

• Lead Transformation initiatives within Bank and across Line of Business impacting KYC process in APAC region.
• Build relationships across various verticals of KYC process and create an environment of open discussion / innovation.
• Explore opportunities to enhance visibility of KYC teams across all the region and stakeholders.
• Discuss and document need of local and Global management teams and accordingly establish framework to achieve desired client experience.
• Participate and lead Initiatives outside KYC function which drives Citi work ethics and principle.

People Engagement

• Support Regional Head on Monthly Business Reviews with Global Heads and Business Partners
• Engage and Lead employee centric initiatives for VOE and Townhalls for Operations teams in the region.
• Track Hiring projections and Key talent in the region.

Project Management

• Support and track Name Screening process efficiency project within KYC operations
• Oversight Client experience initiatives driven regionally/Globally to improve process efficiencies.

Qualifications:

• Bachelor’s Degree or higher with at least 15+ years’ experience in relevant domain
• AML/KYC Certifications like ACAMS preferred.

• A proven track record with at least 8-10 years of relevant KYC/AML experience (i.e., Quality Assurance, Client Onboarding, Project Management)
• Operation Management, Compliance, Audit and Regulatory experience

• Strong Operations/ Project Management experience is desirable.

Skills:

• Exhibit strong written and verbal communication skills.
• Possess the ability to work with various Stakeholders/Senior management and build and maintain effective working relationships.
• Ability to manage team level processes and deliver presentations.
• Ability to proficiently use MS Office products, particularly Word, Excel, PowerPoint
• Influence/negotiation skills, strong analytical,Project Management, time management skills, excellent attention to detail

Time Type:

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