F5 Network Support Engineer 

Malaysia, Kuala Lumpur 

713619501

What you will do:

• Exercises judgement to provide a moderate level (Level 1 and Level 2) technical support to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a variety of customer specific factors.
• Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures.
• Provides F5 customers and partners with a consistently high-quality support experience
• Participates in on-going training with F5 products and related technologies
• Maintains high schedule adherence (work hours and on-phone time)
• Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with assistance/mentoring from senior support personnel or management
• Manages multiple complex cases and prioritizes based upon customer and business needs
• Performs additional projects as required
• Responsible for upholding F5’s Business Code of Ethics and promptly reporting violations of the code or other company policies.

What you will bring:

• 2 years experience in a professional technical support role or equivalent experience, working with relevant technologies
• Academic First Tier Qualification (such asAssociate/Foundation/HigherNational Diploma, AA/AS) preferred or equivalent job experience.
• Certification to 101 level certification is expected to be achieved at NSE I level in their core module area of expertise.

KNOWLEDGE, SKILLS AND ABILITIES

• Hands-on technical experience with internetworking/data center operations including LAN/WAN operations.
• Exposure to UNIX. Some experience with Linux, preferably Red Hat. Some exposure to VMWare or equivalent hypervisors preferred.
• Knowledgeable in TCP/IP protocols and the OSI model
• Proficient with Windows OS
• Able to work under general instruction on routine work.
• Evidence of building strong internal/external relationships; within a team environment preferred.
• Experience with a main Customer Relationship Management system. Siebel experience preferred.
• Analytical thinker with strong attention to detail
• Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.
• Should be able to effectively relay technical information to customers of varying skill levels

What you will get:

• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay, , and cool perks
• Dynamic i interest groups

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.