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IBM Quote Cash Professional-Japanese English China, Liaoning, Dalian 713151409
05.08.2024
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Your Role and Responsibilities
As an SSC (Sales Support Center) Professional, you will
- Provide pre-sales support to Technology Lifecycle Services (TLS) Digital Sellers.
- Conduct analysis of customer inventory and partner with sellers to identify sales opportunities, including upsell and cross-sell opportunities.
- Generate quotes for digital-owned deals, including preparation of initial drafts, making amendments, and reviewing of quotes for Digital sellers using Conga.
- Gather pricing information using internal tools and stakeholders, including getting approvals and making required adjustments to quote.
- Create and validate agreements for customer signature post-approval of quote.
- Ensure all requirements are in place for successful customer activation,including review of T&Cs, credit checks and other support dependent on seller location.
- Perform tasks such as, but not limited to, maintenance of existing and new SSC tools, Excel trackers, and management of sales opportunities.
- Collaborate effectively with sellers through proactive communication and regular calls to ensure alignment on request details and resolve any discrepancies in a timely manner.
Required Technical and Professional Expertise
Fluent in both verbal and written Mandarin
Project Management skills
Advanced Excel skills
Analytical and mathematical skills
Excellent written and verbal communication skills
Problem solving skills
Accountability skills
Capacity to work under pressure in a dynamic and highly stressful environment
Fluent in both verbal and written Japanese and English
Preferred Technical and Professional Expertise
Project Management skills
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