Amazon Director Software Development - Real-Time Communications 

United States, Washington, Seattle 

712409484

The Role: As Director, SDE, for Real-Time Communications, you'll lead multiple high-impact product and engineering teams driving Connect's voice and telephony innovation. You'll shape how businesses leverage advanced technologies like AI-powered voice, speech analytics, and natural language processing while maintaining carrier-grade reliability across global telecommunications infrastructure.Key job responsibilities
• Drive product and engineering strategy for Connect's voice platform serving billions of minutes of customer communications annually
• Drive innovation in voice AI and rich communications experiences that will impact millions of customer interactions daily
• Lead strategic initiatives that bridge traditional telephony with next-generation digital experiences
• Build and maintain relationships with telecommunications carriers and technology partners to ensure enterprise-grade voice quality and reliability
• Lead multiple product and engineering teams delivering features and technology support spanning voice infrastructure, call quality monitoring, global telephony, and voice AI
• Define and execute strategy for global voice coverage and quality
• Create and deliver compelling content including executive presentations, technical demonstrations, and thought leadership
• Partner with sales, marketing, and solution architects to drive customer adoption and growth
• Work with a diverse portfolio of Fortune 500 customers across financial services, healthcare, retail, and travel industries

• 15+ years of enterprise software experience with focus on real-time communications
• Bachelor's degree (MBA or MS in Computer Science preferred)
• Deep knowledge of telecommunications, VoIP, and enterprise voice technologies
• Experience with global telecommunications infrastructure and carrier relationships
• Proven track record of public speaking and delivering executive-level presentations
• Experience leading multiple product teams and driving cross-functional initiatives

• Track record of driving product and engineering strategy for cloud-native voice services
• Strong understanding of voice AI technologies and speech processing
• Experience working with global telecom regulations and compliance
• Deep knowledge of AWS services and cloud computing