Microsoft Entra ID Technical Support Engineer - Identity Management 

United Kingdom, England 

712160313

Essential requirements - A good understanding of two or more of the following technologies:

• Azure Fundamentals (Cloud Concepts, Azure Networking – E.g. Creating subnets, Azure Compute – E.g. creating / provisioning Azure Virtual Machines)
• Azure Resource Management: Subscriptions / Licenses, Role Based Access Control, User / Administrator Roles
• Azure Active Directory Fundamentals (eg: User, Group, Domain Management).
• Azure Active Directory Collaboration Solutions (B2B, B2C)
• Managed Identity (Password Hash Sync / Pass Through Authentication) vs Federated Identity
• Hybrid Identity Solutions
• Entra Cloud Sync & Entra Connect

Preferred - Competencies and experience with some of the below technologies:

• AAD Connect / DirSync / MIM / FIM/
• Active Directory Federation Services (or any other 3rd party federation)
• Privileged Identity Management
• Provisioning to SaaS Applications
• PowerShell scripting and commands

English Language: confident in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution:

• You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness:

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement:

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.