Bank Of America Treasury Service Advisor 

Ireland, Dublin 

7119772

Responsibilities:

• Dynamically guide and resolve multi-layered client requests and escalations.
• Collaborate across Sales, Operations, Technical Help Desk, and Fulfilment teams.
• Employ polished verbal and written communications to constantly keep our client and sales partners informed.
• Possess a passion and urgency to serve our clients and operate as a client advocate.
• Demonstrate a passion for client success, have responsibility for issues and driving positive outcomes while escalating risks appropriately.
• Manage multiple requests simultaneously that contain a variety of complexities and resolution periods.
• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience
• Leverage industry and product experience to deepen client relationships, mitigate risk and drive operational excellence throughout the servicing process
• Be comfortable in face to face client meetings, communicate candidly, improve processes, drive for results and have responsibility for enhancing client delight.

What we are looking for:

• Broad understanding of cash and treasury management products

• Experience as a team lead/supervisor.

• Prior experience gained within financial services or investment banking OR within a large AP/AR team

• Able to demonstrate strong experience and performance in client facing roles, preferably within a similar client servicing function

• Excellent interpersonal, communication, presentation, organization and team skills

• Knowledge of payment formatting, liquidity structures (zero balancing and sweeping), European payrolls and direct debit processes

Skills that will help:

Demonstrated experience with continuous improvement and process efficiency methodologies

Benefits of working at Bank of America: Ireland

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work, TaxSaver tickets etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters.

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.

• Ability to donate to charities of your choice and the bank will match your contribution.

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.