Microsoft Senior HR Consultant 

Germany 

711944174

Required/Minimum Qualifications

• Extensive experience with Human Resources or Business programs/processes
• OR Bachelor’s Degree AND many years experience with Human Resources or Business programs/processes
• Extensive Experience with Human Resources or Business programs/processes including management consultation, scalable HR processes design & implementation and training delivery.
• This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.

Additional or Preferred Qualifications

• Extensive experience using Project and Change Management skills
• Excellent Influencing & Negotiating Skills
• Data driven and strong analytical skills
• Affinity to work in a dynamic matrix organization and international collaboration
• Experienced Team contributor and collaborator who enjoys working in a motivated team
• Curiosity to understand our business and question the seemingly obvious
• Effective communication and collaboration skills
• German language skills are a plus

HR Solutions Consulting

• Provides expert consulting services to managers and employees in relevant areas related to HR programs, processes, and initiatives (e.g. Performance & Development, Rewards, ER, etc.; represents their focus area in the broader HR community; influences the future direction of HR work by synthesizing insights and contributing perspectives, expertise, and leadership.
• Leads data analytics and organizational health diagnostics by creating analysis plans and leading the collaboration with Human Resources Business Partnership (HRBP); generates and/or presents trends and insights on organizational health solutions; recommends action plans to business leaders based on analytics and business/local needs.

Employee Relations

• Directs the diagnostics and resolution of issues with increasing complexity, visibility and risk related to policy or culture concerns/violations and incident or threat response, independently or by collaborating with managers, peers in Human Resources and Legal profession as appropriate; recommends solutions to address issues from a systematic perspective (e.g., establishing new principles/tools) while prioritizing employee experience to maintain a safe and professional work environment.
• Assists/Partners with Employee Relations Investigations Team in investigations of serious cases and implements appropriate remediation in conjunction with a business, region, or geography.
• Interprets trends in employee relations issues; designs and recommends interventions and solutions to facilitate an open, inclusive, Microsoft values-based environment that enables effective employee relations for an assigned business, region, or geography.

Capability Building

• Identifies the appropriate approach and leverages resources to enhance manager capability by conducting one-on-one consulting/coaching with business leaders, or by engaging relevant stakeholders and HR partners in capability building conversations.
• Leads their area in the collaboration with peer disciplines or professions (e.g. Talent Management, Learning and Development), as well as global Human Resource partners, to contribute insights, leverage resources, and provide capability building support for the leadership of a business, region, or geography via scalable projects, programs, and/or initiatives.
• Identifies and aggregates training needs within the business, region, or geography supported; develops implementation plans to address the training needs identified, and partners with peer HR disciplines in developing and coordinating respective trainings as needed.

HR Projects and Programs

• Partners with Centers of Excellence on implementing and capitalizing on scalable Human Resources programs and processes (e.g. performance and development cycle, management excellence communities, employee movement, ad-hoc projects); manages Human Resources processes for a business, region, or geography by reviewing progress and making recommendations on project/program management.
• Leads the design and implementation of local Human Resource projects or programs (e.g., critical positions retention, performance checkpoint) based on unique needs for a business, region, or geography; provides project guidance related to prioritization, timelines, budget, resourcing, and impact.
• Leverages, aligns, and integrates communication strategies and messages from the Center of Excellence (CoE); guides others in the implementation of communication messages; collaborates with peer disciplines to gain buy-in on programs and processes from business stakeholders.

Queue Management

• Manages, distributes, and oversees queries coming through the Customer Relationship Management (CRM)/queue management system for a business, region, and geography; assesses severity levels of queries and determines management approach; responds to written correspondence, email and other outreach from employees and manager; shares feedback to the senior advisors for queue management system (AskHR) regarding opportunities to solve problems earlier in the funnel, escalation, and process efficiency .