Amazon Senior Technical Account Manager ES - APJC ANZ 

Australia, Victoria, Melbourne 

711857011

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:* Act as a single point of contact to Enterprise Accounts
* Understand your customers outcomes and business goals
* Make AWS service improvement recommendations that fit with your customer strategy and architecture
* Evaluate, analyze and present periodic reviews of operational performance to customers
* Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
* Champion and advocate for customer requirements within AWS (e.g. feature request)
* Participate in customer requested meetings (onsite or via phone)
* Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Share knowledge and innovate with some of the leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWSMelbourne, VIC, AUS

- • Experience in at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.
- • 10+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles.

- • Computer Science or Math background.
- • Working knowledge of software development practices and technologies
- • Experience working with AWS technologies
- • Solid understanding of technology budget management