Citi Group Global Custody Client Services Officer 

United States, New York, New York 

711726769

직무목표

• Global Custody 고객의 요구에 맞춰 적극적이고 높은 수준의 서비스 제공을 통한 고객 만족

주요 업무 및 책임

• custody 고객의 오퍼레이션 관련 고객서비스 담당자로서 일상적인 문의사항에 대해 응대하고, 리전/글로벌 오퍼레이션 팀과 협력하여 오퍼레이션 이슈를 처리.
• 고객서비스의 불편사항을 파악하거나, 고객관계에 이슈가 발생하는 경우, 즉시 문제해결을 위해 오퍼레이션과 협력하여 문제해결
• 문제발생시 고객과 Citi의 분야별 전문가 그룹(Subject Matter Expert)간 커뮤니케이션을 담당함.

자격요건

• 원활한 고객소통능력 및 글로벌 커뮤니케이션 스킬 및 능력
• 해외 증권, 채권, FX 및 파생 상품에 대한 기초 지식(증권투자상담사, 투자상담사 자격증 소지자 등)
• 적극적이고 긍정적인 업무태도 및 원활한 대인관계, 고객 서비스 마인드
• Excel, Word 등 MS office 활용 능력
• 유관경력 3년 이상 우대

근무조건

• 고용형태 : 전문직
• 연급여 : 당행 내규 및 경력에 따름
• 복지 : 당행 내규에 따름
• 근무지역 : 서울 종로구 새문안로 50 씨티빌딩

Responsibilities:

• Process securities transactions, provide analytic input for traders and aid in review of derivative products
• Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
• Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
• Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
• Escalate transaction processing issues to the appropriate department and collaborate on a solution
• Design and analyze moderately complex reports, in coordination with standards set by direct leadership
• Assist with control activities, and the launch of new products and services
• Ensure processes adhere to audit and control policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Fundamental understanding of Treasury products, accounting and regulatory policies
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Ability to work in a fast-paced environment
• Demonstrated knowledge of macros

Education:

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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