Td Bank Operations Analyst - Request Asset Management 

Canada, Ontario, Toronto 

711639630

Toronto, Ontario, CanadaTechnology Solutions

Job Description:

Position Overview:

Key Responsibilities:

• Manage workspace assets from receipt to final disposal, ensuring accurate tracking throughout their lifecycle.
• Use ServiceNow IT Asset Management (ITAM) and CMDB to update and maintain asset records, going beyond basic ticketing to fully manage hardware data.
• Collaborate closely with partner teams to understand asset-related asks and ensure smooth operations.
• Work from shared mailboxes to process asset updates, coordinate project requests, and resolve discrepancies in asset records.
• Prepare and interpret complex data, including generating reports as needed, with the potential to leverage Power BI for deeper insights in the future.

Day-to-Day Tasks:

• Checking shared mailboxes for open inquiries and requests.
• Updating assets based on inbound and outbound reports.
• Reviewing and updating asset records based on exception reports.
• Processing ServiceNow tickets for hardware updates.

Skills and Qualifications:

• 2+ years of hands-on experience in a similar role involving IT asset management and lifecycle tracking.
• Familiarity with ServiceNow ITAM and CMDB, with a focus on hardware asset data management.
• Strong attention to detail and ability to interpret complex data.
• Willingness to support partner teams as needed.
• Ability to effectively manage communications from shared mailboxes.
• Power BI experience is preferred but not required.
• ITIL certification is a bonus but not required.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet