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Duties and Responsibilities:
● Drive day-to-day client relationships, working directly with client project owners
● Work to drive client retention and identify business growth opportunities
● Manage all aspects of early-stage clients’ use of theIncrementality platform, from data management and client onboarding through incrementality experiment design, data result analysis, identify anomalies and provide strategic recommendations
● Gain in-depth knowledge of incrementality testing methodologies and data models. Effectively communicate technical concepts and analysis results to clients, demonstrating expertise and building trust.
● Provide initial, and ongoing training to clients to enable them to effectively use the
● Provide technical support, best practices and strategy recommendations
● Communicate regularly with the customer to evaluate satisfaction
● Articulate and understand clients’ business goals to anticipate future needs and help determine the ideal solution
● Partner closely with data science, product development, sales, technical account management, and sales engineer teams to drive platform innovation, process improvements, and capture market opportunity
● Other duties, as assigned
● A background in and passion for data management and analysis
● An ability for identifying opportunities to make everyone around them successful
● Phenomenal communication skills and an ability to connect with others across time, space, experience, and cultures
● Demonstrated organization and project management skills
● A solutions oriented mindset
● Passion and dedication
● Drive to win and overcome all challenges
● Ability to work both independently and as part of a team
● Excellent time management skills
● Experience balancing competing priorities and demands
● Experience collaborating with cross-functional teams
● Ability to elicit client feedback to help direct continuous improvements
● Ability to perform detailed client audits to identify client needs or workflow gaps
Position Requirements:
● B.A. or B.S.
● 2+ years experience in client services and/or technical project management
● Advanced Microsoft Excel skills
● Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing data analytics desired
● Familiarity with adtech media and/or measurement platforms
● Demonstrated experience in working with clients on engagements focused on media or marketing measurement
● Demonstrated experience creating client-facing collateral
● Python experience is a plus
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