Job responsibilities
- Manage multiple key high-profile partnerships within the Ultimate Rewards eco-system.
- Grow awareness, engagement and value for customers redeeming their points for purchases.
- Establish the strategic direction of programs by actively assessing performance results, customer behaviors, trends, competition and areas of opportunity. Work hand-in-hand with Data and Analytics.
- Effectively manage and navigate multiple complex initiatives and deliverables in an ever-changing environment with competing priorities. Maintain a proper controls environment and mitigate risks.
- Manage contractual obligations of Rewards programs, and partner with Corporate Development, Legal and Finance to ensure business stability, compliance and growth.
- Facilitate product enhancements to drive operational efficiencies and deliver a better customer experience by partnering with product and technology teams.
- Comfortably manage conversations and initiatives with product managers and architects - communicate with technical and non-technical stakeholders alike.
- Identify process improvement opportunities and define plans to implement efficiencies.
- Play a key role in the Ultimate Rewards cross-functional teams to identify areas of improvement and drive solutions to improve customer satisfaction.
Required qualifications, capabilities, and skills
- 7+ years of professional experience in program and/or product management, strategy, and marketing.
- You must have previous partnership management experience.
- Bachelor’s degree and/or MBA, with a strong interest in strategy.
- Proven ability to manage multiple, complex projects and competing priorities.
- Proven ability to make data-driven decisions, understanding and communication performance and financial data to executive audiences.
- Proven experience in working across departments and lines of business within large organizations.
- Outstanding relationship management skills with ability to thrive in a highly matrixed company structure.
Preferred qualifications, capabilities, and skills
- Dynamic, seasoned leader that excels in critical thinking and strategic vision.
- Flawless storytelling and presentation skills.