JPMorgan Vice President General Management Ultimate Rewards 

United States, Delaware, Wilmington 

711103673

Job responsibilities

• Manage multiple key high-profile partnerships within the Ultimate Rewards eco-system.
• Grow awareness, engagement and value for customers redeeming their points for purchases.
• Establish the strategic direction of programs by actively assessing performance results, customer behaviors, trends, competition and areas of opportunity. Work hand-in-hand with Data and Analytics.
• Effectively manage and navigate multiple complex initiatives and deliverables in an ever-changing environment with competing priorities. Maintain a proper controls environment and mitigate risks.
• Manage contractual obligations of Rewards programs, and partner with Corporate Development, Legal and Finance to ensure business stability, compliance and growth.
• Facilitate product enhancements to drive operational efficiencies and deliver a better customer experience by partnering with product and technology teams.
• Comfortably manage conversations and initiatives with product managers and architects - communicate with technical and non-technical stakeholders alike.
• Identify process improvement opportunities and define plans to implement efficiencies.
• Play a key role in the Ultimate Rewards cross-functional teams to identify areas of improvement and drive solutions to improve customer satisfaction.

Required qualifications, capabilities, and skills

• 7+ years of professional experience in program and/or product management, strategy, and marketing.
• You must have previous partnership management experience.
• Bachelor’s degree and/or MBA, with a strong interest in strategy.
• Proven ability to manage multiple, complex projects and competing priorities.
• Proven ability to make data-driven decisions, understanding and communication performance and financial data to executive audiences.
• Proven experience in working across departments and lines of business within large organizations.
• Outstanding relationship management skills with ability to thrive in a highly matrixed company structure.
  

Preferred qualifications, capabilities, and skills

• Dynamic, seasoned leader that excels in critical thinking and strategic vision.
• Flawless storytelling and presentation skills.