Cyberark Digital Success Scale Program Manager 

Mexico, Sinaloa, Culiacán 

711009302

Key Responsibilities

• Develop and Implement Digital Customer Programs: Design multichannel digital initiatives (e.g., email campaigns, webinars, in-app messaging, online communities) to facilitate customer onboarding and product adoption.
• Customer Journey Mapping: Analyze and map customer journeys to identify opportunities for digital engagement that drive value realization and customer satisfaction.
• Cross-Functional Collaboration: Work closely across multiple teams in Customer Success, Product, Services, Support, Marketing and Sales to ensure cohesive and effective customer communication strategies.
• Data Analysis and Reporting: Utilize analytics tools to monitor customer engagement, program effectiveness, and identify areas for improvement. Provide regular reports to stakeholders.
• Content Development: Create and curate digital content, including tutorials, FAQs, and success stories, to support customer self-service and education.
• Process Optimization: Continuously assess and refine digital customer success processes to enhance efficiency and scalability.

• 5+ years’ experience in Customer Success, Customer Enablement, Marketing Campaigns, Customer Marketing, and/or Customer Success in high-growth B2B tech/SaaS environments, with at least 2 years in a customer-focused role.
• Campaign/programs management experience
• Good understanding of customer success platforms (e.g., Gainsight), CRM systems (e.g., Salesforce), and marketing automation tools (e.g., Marketo)
• Working knowledge of digital marketing concepts and functions
• Experience planning and executing digital programs including webinars, events, email campaigns and nurture programs
• Project Management experience and an ability to set and drive requirements across multiple functional areas
• Experience with customer lifecycle and journey mapping
• Excellent written and verbal communication, presentation, problem-solving, conflict resolution and program management skills

Preferred Qualifications

• Industry Knowledge: Understanding of cybersecurity, cloud or identity management solutions.
• Education : Bachelor’s degree in Business, Marketing, Computer Science, or a related field.

The salary range for this position is $91,000 – $126,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.