Vimeo Application Developer III Zendesk 

India, Karnataka, Bengaluru 

70996297

What you’ll do:

• Build and maintain support applications and tools
• Improve team efficiency and quality by building / maintaining tools to assist in daily operations.
  Build and maintain apps/integrations that bring critical user information directly into the support platform.
  • Build and maintain integrations with our support platform (Zendesk) and external services (e.g. Vimeo, OTT, Salesforce, Airtable, Slack, etc.). In particular, maintain the webhook integration between Zendesk and Vimeo.
  • Configure and maintain other third-party applications within the support platform.
  • Build and maintain the Help Centre front end and Helpcenter customisation
  • Knowledge on SSO (single sign on) and ability to customise support experience based on Customers identification (membership type)
  • Add/remove copy, upsells, and tweaks to the overall appearance.
  • Implement Help Centre integrations (AI chatbot).
  • Build and maintain browser-based and phone support channels
    • This includes the Core Contact Form, other specialised contact forms, as well as various Zendesk widgets across the site.
    • Investigate and implement new support channels, such as AI-powered chat interfaces.
    • Build, evolve and maintain the Enterprise phone support line in Twilio.

Skills and knowledge you should possess:

• 4+ years in a systems application developing/engineering role within customer support
• 3+ years of experiences working with Zendesk app frameworks and Web API’s and a general understanding of Zendesk is a must
• Proficiency in NodeJS, Python, PHP, ReactJS, NextJS
• Developing and maintaining phone systems in Twilio Studio (Flows, Functions, and TwiML) a plus
• Google Cloud Functions, Jenkins CI/CD