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Key job responsibilities
- Take ownership of software design, documentation, development, engineering approaches, delivery and support of services we build.
- Build exciting features and new services to empower our CSAs at scale.A day in the life
- Develop end-to-end solutions to support Customer Service associates.
- Use and develop tools, services, and processes that collect and rationalize data from different sources.
- Contribute to documentation, process, and procedures.
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design, or experience in machine learning, data mining, information retrieval, statistics or natural language processing
- Bachelor's degree in computer science or equivalent
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