NICE Senior Client Services Program Manager Actimize 

India, Maharashtra, Pune 

708273105

As a Program Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.

How will you make an impact?

• Leading multiple projects at once while ensuring products/deliverables meet contract/work-plan specifications and deadline with minimum supervision
• Building and maintaining solid client relationships with senior IT and business managers and act as SPOC through all phases of the project
• Managing day-to-day client relationship, translating customer contracts into a comprehensive project plan and managing end to end delivery that includes performing project office tasks, co-ordination of internal resources, status reporting, billing, etc.
• Actively managing project conflicts, dependencies, changes to scope, cost or schedule, risks and issues, and ensuring plans are in place to mitigate them with urgency, and communicate these to relevant stakeholders in a timely manner
• Executing Hybrid and Agile projects/programs and take up Scrum Master role when required
• Supporting users through UAT, change request acceptance and customer support handover
• Get knowledgeable in Actimize products and data requirements by organized training, self-reading and engage with client business and technology stakeholders as trusted advisor
• Act as liaison between the customer and Actimize offices and development sites across multiple geographies
• Effectively communicating between multiple internal interfaces/stakeholders in a global matrix environment to achieve project objectives
• Creating and maintaining required project artefacts
• P&L for all project implementations
• Generating managed services revenue from current clients.

Have you got what it takes?

• Minimum 11 years, hands-on, technology experience – A MUST
• Minimum 2 years program management experience for in the software/IT industry
• PMP or Prince2 certification
• BA degree or equivalent
• Proven experience managing several major projects involving diverse operations and technology groups
• Strong problem-solving skills
• Proven ability to negotiate and influence business decisions and directions
• Excellent organizational, customer service and people skills
• Excellent problem-solving skills

You will have an advantage if you also have:

• NICE Actimize experience - A PLUS
• Financial securities industry experience including Risk Management, Compliance, AML- HUGE PLUS
• Experience working with Waterfall/Agile methodologies
• Experience with Onsite and offshore delivery model

Reporting into:Tech Manager

Role Type:Individual Contributor