Amazon Support Engineer IV Sustainable Packaging 

United States, Washington, Bellevue 

708070912

You will be successful in this role if you have a knack for deep diving problems, sifting through multiple data sources to identify root causes, and build tools that allow you to troubleshoot at scale. You will also need to grasp the complex interplay between multiple back-end systems and cultivate a keen sense for their business impact via data analyses performed independently.Key job responsibilities
• Provide transparent reporting on key performance metrics to both internal and external stakeholders.
• Build new analytics and monitoring capabilities to track KPIs.
• Drive the implementation of tools and methodologies to enhance troubleshooting and escalation management efficiency.
• Be a technical beacon on the team, proactively identifying and proposing innovative solutions to any roadblocks and challenges, especially in the realm of data engineering and analytics.
• Efficiently address and strategize for exploratory and unexpected requests, ensuring they are integrated without hindering the primary business flow.
Bellevue, WA, USA

- Experience operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets
- Experience troubleshooting and debugging technical systems
- Experience troubleshooting and documenting findings
- 4+ years of technical support experience
- Experience writing SQL queries and creating business intelligence reports using QuickSight or Tableau

- Experience with data infrastructures: relational analytic DBMS, Elastic-Search, and Big Data EMR/EC2/Glue/Lambda
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience defining requirements and using data and metrics to draw business insights