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Informatica Customer Success Analyst - India, Karnataka, Bengaluru 707222758
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You will report to the Associate Manager - Customer Care
You will be responsible for multiple commercial programs within our Global Customer Support organization.
Technology You'll UseSalesforce, PowerBI
Your Role Responsibilities? Here's What You'll Do- Owning an annual quota of positioning services by using a multi-channel approach to our existing customers
- Responsible for weekly reporting and forecasting
- Drive commercial programs for our Global Customer Support organization
- Provide cross-functional support to our Renewals and Success organization
- Night-shift role supporting North America customer and internal teams
- Experience in Customer Success and/or Software Renewals
- Focus on targets with a drive to overachieve
- Successfully manage multiple stakeholders
- 3+ years in Renewals and/or Customer Success experience
- Familiarity with Salesforce
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
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