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BMC Software Asset Assistant & Knowledge Specialist India, Maharashtra 707199513
08.08.2024
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Description and Requirements
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BMC is looking for an Experienced Business Analyst to join our amazing global IS&T team.
In this role, you will play a pivotal role in optimizing our business processes and systems, by collecting requirements from stakeholders and translating them to actionable system solutions. You will be a part of a collaborative global team, while leveraging technology to drive processes and systems efficiency.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Maximize returns on IS&T infrastructure investments.
- Plan and justify investments based on current and future needs.
- Optimize investments and identify areas impacting BMC’s operations.
- Manage IS&T Asset Management (AM) lifecycle with an ITIL processbased focus.
- Ensure consistent execution of processes across IS&T.
- Monitor service efficiency, define and maintain processes, and recommend improvements.
- Develop practices within the ITIL v4 or v3 framework.
- Measure and report asset utilization across major IT infrastructure components.
- Collaborate with IT Service Managers to understand and adapt to business needs.
- Provide strategic and operational direction for Asset Management (AM).
- Align Asset Management strategies with IT Service Management Office.
- Serve on the Change Advisory Board (CAB).
- Track, document, and resolve incidents affecting AM and CMS tools.
- Manage change requests for the Asset Management System, ensuring accurate updates.
- Create, review, and report AM process metrics and trends.
- Improve accuracy and completeness of AM processes and documentation.
- Maintain confidentiality and accuracy of assets and attributes.
- Identify cost reduction opportunities through asset usage reviews.
- Ensure software license compliance and identify renegotiation opportunities.
- Develop and implement knowledge management strategies.
- Manage organizational knowledge assets.
- Facilitate knowledge sharing and collaboration among employees.
- Monitor and improve knowledge management initiatives.
To ensure you’re set up for success, you will bring the following skillset & experience:
- 6+ years managing IT infrastructure assets.
- Experience in enterpriselevel asset management and capital budget planning.
- Knowledge management and information management experience.
- Bachelor's degree in Business, Engineering, or Computer Science.
- Experience in IT organizations and the hightech industry (preferred).
- Familiarity with Microsoft Adobe and Smartsheet software licensing.
- Understanding of IT functions in a Fortune 500 company.
- Ability to work collaboratively across engineering, operations, and application development groups.
- Familiarity with ITIL v4 through training, certification, or practical experience.
- Strong interpersonal and communication skills.
- Experience working across organizational hierarchies.
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