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Wells Fargo Customer Service Representative 
Philippines, Caloocan 
707087459

18.08.2024


In this role, you will:

  • Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
  • Interact with customer service team and perform moderately complex customer support tasks
  • Manage risk by following all policies and procedures and staying abreast of changes to them
  • Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
  • Receive direction from customer service supervisor and escalate non-routine questions


Required Qualifications:

  • 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training and education


Desired Qualifications:

  • Completed at least 2 years of tertiary education
  • At least 2 years of experience in Customer Service
  • Experience in a financial campaign is an advantage but is not required
  • Experience in Wealth and Investment Management is an advantage but is not required
  • Strong communication skills
  • Amenable to work on a night shift schedule, follow US holidays, and observe an onsite work set-up (5NEO).


Job Expectations:

  • Must be able to attend full duration of required training period
  • Ability to work additional hours as needed
  • Must work on-site at the location posted

29 Aug 2024


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.