Amazon CTL-Quick Commerce Last Mile GSF Prime 

India, Karnataka, Bengaluru 

706998744

As a Technical Support Engineer, you will seek resolutions to problems and mitigate risks, always ensuring a Customer Obsessed experience. You will own scaling our systems, eliminating root causes for reported issues, proactively testing and eliminating issues, and building tooling to identify and resolve customer-facing issues. You will contribute to key metrics measuring the health of our systems through reduced volume of reported issues and faster resolution times.Key job responsibilities
You will work with other Amazon leaders to share ideas and improve support across the company. You will demonstrate excellent judgment when making decisions. As a technical lead on your team and subject matter expert for one or more services, you will:
• Develop tools, applications, code improvements and scripts to resolve operational burden.
• Interface with product, operations and technical teams to understand customer-facing systems and determine best path to reduce customer pain points.
• Drive tools and configuration management for software product releases and successful deployments.
• Provide engineering support for incoming tickets, including extensive troubleshooting and debugging across multiple product lines
• Troubleshoot issues related to the platform services, UI feature/functionality and content for various products
• Support software deployments in staging and production environments.

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON