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Wells Fargo Customer Service Representative 
United States, Arizona, Phoenix 
706906298

18.08.2024

In this role, you will:

  • Provide expertise and resources that allow branch employees to make recommendations on products and services that best accommodate the customer.
  • Provide an exceptional internal customer experience while taking in-bound calls, providing procedural support and resources to branch employees.
  • Establish, develop, and maintain positive business relationships with internal partners.
  • Collaborate and consult with peers and managers to resolve issues and achieve goals.
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Training and Schedule:

  • In addition to all the extensive benefits and resources to support our employees we also provide you with continuous coaching and development which enhances their ability to provide exemplary service and fosters career growth. Such resources and support helped us earn the coveted LinkedIn award as the best financial services company to grow your career in the US.
  • We are hiring for full time positions, 40 hours a week. Weekday hours are between 7:30am-7:30pm (CENTRAL TIME) and Saturday hours are 8:00 am to 4:00 pm (CENTRAL TIME).
  • A typical starting shift is M-F 9:30 am to 6:30 pm, a set day off during the week, and working every Saturday is required to start with the opportunity for some Saturdays off in the future.
  • Saturday shifts will be 4, 5, or 6 hours in duration . As a result, weekday shifts may be longer than 8 hours to accommodate a shorter shift on Saturdays. Shifts are assigned based on business need.
  • Training classes start 10/15/2024 inPhoenix, AZ. Training hours will be 8:30am-5:00pm (LOCAL TIME), Monday-Friday.
  • You are required to attend the full duration of this paid 8 to 9 weeks of training.

Required Qualifications:

  • 2+ years of Branch or Customer Service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • 2+ years of customer service experience
  • Experience resolving and working through complex issues
  • Good PC skills with the aptitude to learn new systems quickly
  • Ability to navigate multiple systems and applications to research and identify current business documentation and procedures
  • Ability to effectively listen and elicit information
  • Good verbal, written, and interpersonal communication skills
  • Strong attention to detail and accuracy skills
  • Solid problem-solving skills
  • Ability to work effectively in structured but flexible, adaptable and changing, call center environment


Job Expectations:

  • Ability to work shifts within the business hours of operation as outlined above
  • Must be able to attend full duration of required training period
Posting Location:
  • 2222 W. Rose Garden Lane– PHOENIX, AZ 85027

12 Sep 2024


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.