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SAP Services Delivery Manager
Philippines, Maypajo
706883062

28.11.2024

With the qualifications, experience and business acumen in managing a diverse and territorially distributed team in a matrix structure, and managing relationships with senior external and internal stakeholders, this person can work on achieving Profit and Loss (P&L), as a portfolio of engagements that are strategically aligned and agreed within their geography.

Leadership

Understand the SAP strategy and communicate a clear vision of the future: discuss, explain and actively promote the vision within their market unit and to their customers
Align the CS&D strategy to their geography and drive adoption across all segments
Represent SAP and CS&D in internal and external events, partner and customer interactions
Strong leader at both the strategic and tactical levels, sees and articulates the bigger picture
Sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and reference - ability as well as supporting profitability targets
Solid understanding of the operational and financial aspects of running a services business. P&L awareness and ownership
Create trusted relationships with strategic customers and partners
Solid understanding of the innovation technologies landscape and trends.
Ability to cover those topics in public events and customer conversations.

Delivery Excellence and Management

Executional Excellence: Ability to consistently achieve results and exceed targets
Champion an environment where the team is transparent in providing oversight across all engagements.
Understanding of the SAP implementation principles in different methodologies and able to articulate this clearly to customers
Tightly monitor geographies revenue, margin and contribution, take corrective action to ensure commitments are met. Monitoring profit dilution, correct distribution of revenue and costs, including distributed and undistributed revenue
Evaluate complex situations accurately and identify viable solutions that create successful and predictable outcomes for their engagements and customers, balancing SAP objectives

Operational Excellence

Ensure transparency and predictability of the business on all levels.
Maintain highest standards of business integrity and compliance.
Ensure tracking and realization of the financial targets and other KPIs at each level of the P&L within their geography down to individual levels
Workforce Management including Supply, Demand and Forecast Management.
Effective resource planning and allocation across their accounts – matching the right capability and skills to the right customer engagement
Understand Partner Management aspects relevant to their geography and individual customers and assist with implementation of partner management strategy

Sales and Business Development

Work on a clear and structured Go-to-Market strategy for the geography
Grow the business together with Customer Success teams within the geography by identifying opportunities, scoping customer needs, and deploying solutions that will meet the expected outcomes
Collaborate with Service Portfolio Management and drive the success of new service offerings and delivery models

Team management, Coaching & Mentoring

Develop and execute the people agenda aligned with the SAP strategy and CS&D priorities
Set clear team goals that are directly linked to their geography goals
Monitor team performance and report on metrics with clarity and consistency
Recognize high performance and reward accomplishments through the SAP programs offered
Serve as mentor / advisor / decision-maker to leaders within your geography for issues related to corporate politics, external politics, client relations, and delivery excellence

Competencies & Skills/SAP Values

In-depth understanding of SAP’s strategy and market position
Strong strategic thinking and decision-making skills
Profound understanding of Digital Transformation and its impact on customer business and the relevant vendors such as SAP
Demonstrate a high level of maturity and self-confidence in order to interact with high-level executives, inside and outside the company and often in a boardroom environment
Strong process-orientation and organizational change skills
Outstanding communication and networking skills
High ambition, drive for, and focus on results and execution
Experience managing a geographically and culturally diverse team
High level of flexibility, integrity, and confidentiality
Excellent verbal and written language skills in English
Be an excellent listener and communicator capable of articulating and simplifying complex situations with a focus on action both verbally and in writing.
Ability to utilize a combination of formal authority and persuasion skill sets to invoke action
Liaison and consultative skills: negotiating and conflict management skills
Excellent time management and priority management, especially is distressed periods and situations
Ability to train, mentor and develop team members in portfolio, program and project management methodologies and their application

Experience & Language Requirements

Strong stakeholder management and influencing skills, enduring focus on Customer Success.
Proven experience in successfully leading cross functional teams without authority / in a matrix construct
Experience in leading and managing a diverse and territorially distributed team in a matrix structure
The ideal candidate would have around 10 years of relevant and current experience with running a professional services organization in SAP environment. This must include SAP’s newer technologies.
Proven ability to drive delivery execution within their area of responsibility, proficiency in aligning cross-topic objectives and approaches within a matrixed organisation
Solid knowledge of key SAP solutions and respective industry business process understanding

Languages