EY GPS - MS Office Level Support Specialist 

United States, New York, New York 

706479543

Our GPS Technology Organization is a structure within the US GPS practice that implements and maintains a new operate and technology model designed specifically to support U.S. defense and Government engagements.

As a Desktop Engineer, you’ll be in a highly skilled role with the industry leading technical expertise to support one or more Product Managers. You’ll have develop end to end understanding of all technical aspects of the service and be the key integration point with other products/services. As the Desktop Engineer for GPS, you’ll be responsible to ensure we’re delivering a best-in-class desktop solution to this service line. You’ll need to ensure that the desktop solution for GPS meets the appropriate compliance levels required by the business using primarily MS solutions and services, with the support our compliance team.

Your key responsibilities

• Providing on call support for minor and major service outage resolutions
• Bridging service components on premise and cloud, and across vendors
• Understand the technical dependencies across the different products and services
• Actively maintaining technical skills and expertise while having an intimate understanding of vendor product roadmaps using NDAs etc
• Directing and owning technical resolution of overall vulnerabilities and risks for the products
• Travel to support change or planned project activities

Skills and attributes for success

• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills
• Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
• Ability to work with people in a variety of cultures, countries and time zones
• Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment.
• Good understanding of the financial aspects of the product(s)
• Willingness to learn and understand windows installation and configuration items
• Learn to manage the packaging template, example being PSADT template development.
• Familiarity with ServiceNow and incident, problem, and change management processes and procedures
• Knowledge of modern OS deployment methodologies (Modern Provisioning via DEM accounts and Autopilot)
• Troubleshooting skills covering (but not limited to): Windows 10, O365, Browsers (IE/Edge/Chrome), Bitlocker, Windows Hello for Business, Teams and OneDrive for Business and intermediate knowledge of their complementing infrastructures.
• Awareness of driver and firmware management techniques
• Generalized understanding of Azure AD, and MS cloud offerings

To qualify for the role you must have

• A certification, trade school degrees, or a solid work history and willingness to learn and adapt.
• Industry technical certification for the relevant product(s) are required
• Ability to obtain and maintain Top Secret clearance

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.