JPMorgan Digital Production Support - Sr Associate 

United States, Texas, Plano 

706123289

Job Responsibilities:

• Lead prioritization and resolution of production support issues impacting our clients
• Facilitate technical calls with Engineering and Product to analyze production support issues
• Lead root cause analysis efforts to identify underlying problems, workarounds and/or strategic solutions
• Participate in critical incident response calls and serve as an escalation point for production issues
• Organize and manage communications to keep clients and client-facing support teams aware of production issues and resolutions
• Respond actively to service requests from client-facing support teams, operations, risk/control partners, etc.
• Help define improve incident management processes for our digital applications

Required Qualifications, Skills And Capabilities:

• BS/BA degree or equivalent experience
• 3+ years of hands-on experience in Production Support
• Experience with ServiceNow, Splunk, Grafana, Dynatrace.
• Working knowledge of production support role, incident, problem and change management.
• Excellent problem people management skills and execute measures to reduce repeat occurrence.
• Strong knowledge of relevant applications and development of life cycles
• Proven expertise in application development and support environment
• Understanding of Web and mobile applications.
• Understanding of risk controls and compliance to departmental and company-wide standards

Preferred Qualifications, Skills And Capabilities:

• Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Ability to run production incident conferences bridges