Intuit Billing Operations Senior Associate 

United States, Georgia, Savannah 

705686526

• Investigate and answer billing questions for Mailchimp’s customers, including questions regarding invoices, pricing, and refund eligibility.
• Provide coverage for our support queue by responding to customers within their SLA priority consistently over the course of your shift.
• Communicate with customers about best practices for managing their billable audience
• Craft well-written, helpful responses to diverse
• Determine appropriate course of action while adhering to Mailchimp Billing's guidelines and policies.
• Provide consistent coverage for our internal help channels, where we assist partners from Product Support, Sales, Customer Success, and more.
• Collaborate with Mailchimp’s Support, Product, Compliance, Investigations, and Accounting teams to improve communication and promote efficiency.
• Collaborate with leaders and peers on team-based
• Achieve or exceed defined productivity metrics (tickets taken, CSAT, shift adherence, ticket QC)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $ 30.00- 40.50Southern California $22.00 - 30.00Colorado $22.50 - 30.50Hawaii $23.50- 32.00Illinois $22.50 - 30.50Massachusetts $23.50 - 32.00Maryland $22.50 - 30.50Minnesota $20.00- 27.50New Jersey $23.30- 32.00New York $25.50- 34.50Ohio $20.00- 27.50Vermont $22.50 - 30.50Washington $23.50 - 32.00Washington DC $22.50 - 30.50This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

• Associate's degree or 1-2 years relevant work experience
• Proven extraordinary customer service experience, payment support a plus
• Excellent writing and communication skills
• Proven ability to define urgency and prioritize the most important work
• Ability to effectively and empathetically communicate sensitive financial information with customers and convey confidence through written interactions
• Exceptional attention to detail
• An analytical sixth-sense with the capacity to make quick, informed decisions
• Ability to thrive in a self-starter and team environment
• Solid technical troubleshooting skills
• Ability to multitask and handle multiple support tickets at once

Bonus Points for:

• Experience with MacOS, Slack, Salesforce, Looker
• Availability to work one of the following shifts:
  • 10-7 ET
  • 11-8 ET