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Microsoft Embedded Escalation Engineer 
India, Karnataka, Bengaluru 
705173162

Yesterday

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Skills and Qualifications

  • BS in Computer Science or Engineering or 5 years equivalent industry experience
  • Experience with C# and .NET, PowerShell,Web Servicesor similar development technologies in an academic or professional setting.
  • overall 5+experiencewithMessage Protection, Compliance, andMicrosoftExchange


Bonus Points for:

  • Experience working with email technologies in a technical capacity
  • Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product
  • Experience supporting client/server, networking, and Internet technologies
  • Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously
  • Communication skills that facilitate being able to present complex technical issues to a general audience are important.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Responsibilities

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

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