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Responsibilities
Coordinate with the KLA global tool user community to ensure local tools are available for engineers worldwide during their work shifts.
Troubleshoot and maintain semiconductor metrology and review tools to maintain both tool performance and uptime at high levels.
Complete critical tool performance calibrations, specification validation, and periodic preventative maintenance.
Monitor local and remote tool performance and uptime and lead efforts to quickly solve problems.
In the event of challenging and complex tool problems, perform detailed investigation into the root cause of the tool failure through a structured problem-solving process.
During critical activities, on-call support may be needed during evening, weekend, and holidays.
Author clear and concise summaries of test results to share lessons learned with the technical community, and drive updates to service procedures on both development versions and released versions of tool products.
Collaborate with global KLA engineering community to find solutions to problems on candidate's tools and tools managed by other product engineers.
Work in an ISO Class 5 clean room.
Domestic and/or international travel may be required for initial training over a two-month period.
This role requires 5 days a week onsite presence.
Preferred Qualifications
Advanced degree in Physics, Optics, Electrical, Material Science, or Mechanical engineering
Hands on experience in high voltage, ultra-high vacuum, and electron microscopy
Inquisitive investigative skills for finding and solving system-level problems
Effective communication regarding problems and challenges throughout equipment operation and maintenance, including but not limited to problem summary, target statement, and fix execution report.
Skilled at independently locating reference materials, troubleshooting issues, and proactively explore and assimilate new knowledge
Design of Experiments (DOE) expertise
Enthusiasm and curiosity to learn.
A solid understanding of precision instruments.
Semiconductor Capital Equipment OEM experience is highly valued
Strong interpersonal presentation skills and technical writing skills
5+ years of hands-on experience operating and servicing vacuum systems
5+ years' experience working in a clean room
Comfortable with python scripting, Matlab, and statistics packages such as JMP.
Experience with electrical safety, and chemical hazard / safety
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
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