Bank Of America Director Group Operations Manager - GBGM AML 

Singapore 

704446962

Responsibilities:

Responsibilities include but are not limited to:

• Operationally lead and manage AML/ KYC Refresh function
• Oversight responsibility of End to End Service Delivery provided through Contractor(s) & Third Party Vendor(s)
• Interact and maintain quality engagement with stakeholders regionally and globally
• Resolve Business issues related to Refresh execution – tactically and strategically
• Simplification & continuous improvement of AML/ KYC CDD processes
• Facilitates and provide guidance to team on day to day executions as well as exceptions handling keeping client experience in sight
• Track both Annual refresh population and all other ad hoc KYC related populations in partnership with Line of Business partners
• Liaise with internal departments to facilitates, support and clarify AML/ KYC topics
• Escalations and issues management across Sales/ Business, Global Financial Crime Compliance (GFCC) and respective Service and Operations team
• Internal and external regulatory exam management and responses to regulatory queries / surveys and risk assessment
• Involvement in ad hoc projects for new internal processes or industry initiatives
• Point of contact for Business & Management when matters require attention
• Champion and drive Risk culture and change, manage and balance global priorities against regional demands
• Metrics Reporting & Support creation of key business metrics
• Regular engagement routines with global functional heads beyond business hours expected

Skills:

• Experience in similar role (preferred)
• Good understanding of AML/KYC CDD Policies & processes (preferred)
• 10+ years of operational experience in a complex, large scale multi-national
• Proven experience in people management, strategic planning, risk management and change management.
• Strong leadership qualities and result driven approach
• Strong people management skills with the ability to bring multiple stakeholders together and directly address issues to reach consensus and decisions
• Ability to operate and collaborate across wide span of stakeholders including Business/ Sales, senior management and regulators/ auditors
• Control focused mindset and good understanding of regulatory and reputational risks
• Excellent communications skills and ability to present to an audience
• Independent and ability to multi-task and meet multiple timelines
• Ability to work under pressure in a team environment
• Self-motivated, driven and dedicated with desire to excel consistently