JPMorgan Client Data Manager II 

India, Karnataka, Bengaluru 

704305471

Job Summary

As a KYC manager your primary responsibility is to oversee a small team of KYC Operations Analyst and Reviewers to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. The KYC Manager must have excellent customer service standards to define, analyze, and resolve inquiries and escalations and must be able to closely manage day to day operations of the team/department. You should be proactively and strategically improving processes to ensure team members are high performing and meeting the firm wide quality standard

Job Responsibilities :

• Understand and implement of KYC standards, guidelines, policies and procedures
• Be a KYC expert in Corporate and Investment banking domain to conduct end to end KYC
• Collection and verification of confidential client data via publicly available and internal sources
• Understand the firm’s KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD),Specialized Due Diligence(SpDD) and Product Due Diligence requirements (PDD)
• Compare and contrast differences within KYC records , highlight and escalate any discrepancies
• Engage with multiple stakeholders including Middle office, On –shore makers to track exceptions and KYC completion
• Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)
• Drive Process improvements and implement process changes as necessary
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
• Be flexible to multi task and effectively manage priorities across the wider function
• Create and manage MIS for the team

Required qualifications, skills and capabilities

• Bachelor’s Degree and/or Graduate Degree
• 12+ years’ experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance and KYC (Mandatory)
• Experience with leading a new team with Subject Matter Expertise
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
• Excellent interpersonal skills necessary to work effectively with colleagues and senior management
• Strong relationship building skills to influence/negotiate desired outcomes
• Ability to deep-dive and investigate issues to see a successful resolution
• Experience with the build out and execution of a new team or procedures
• Ability to identify risks and issues and successfully navigate through to completion
• Possess strong computer skills: Microsoft Office Suite including Excel, Word and PowerPoint, Tableau, Alteryx
• Strong interpersonal and verbal/written communication skills