IBM Senior Design Manager 

Canada, Ontario, Markham 

703595726

• Deliver on a customer-centered strategy by setting high-level design goals to ensure a consistent and engaging experience.

• Shape the design culture by setting a high bar for performance and design excellence, and addressing performance misalignment in a prompt and human-centered manner.

• Lead with an owner’s mentality to deliver ideas and design outcomes that differentiate our solutions in the market.

• Steward design from concept to final code.

• Own operational outcomes, managing project tasks and deliverables using agile methodologies.

• Drive alignment by collaborating with developers, marketers, product managers and other design teams to drive a shared understanding of users’ needs and behaviors.

• Pursue disciplined innovation, with emphasis on cross-functional collaboration, experimentation, and learning.

• Communicate, collaborate, and innovate — promoting positive cross-discipline product culture.

• Make data-driven decisions –from one source of truth– with a bias for understanding and action.

• Promote an environment of psychological safety for interpersonal risk-taking that allows the design team to spend more time towards high-performance goals.

• Review designs of the multi-skilled design teams, improving the work while growing the designers and supporting their career development.

• Foster a team culture of diversity and transparent collaboration.

• Advocate for and facilitate human-centered design in everyday work.

Required Technical and Professional Expertise

• At least 7+ years of experience that demonstrates strategy, leadership, and collaboration on complex problems.

• 5+ years experience as a design lead/people manager.

• Demonstrated evidence of managing relationships across the stakeholder spectrum (internally and externally with clients).

• Known for transformational leadership and sustained record of excellent design work and leadership.

• Experience leading teams towards the successful delivery of high-quality designs to market.

• Contributes to developing strong leadership pipeline.

Preferred Technical and Professional Expertise

• Experience in enterprise software design and delivery

• Experience in mobile and desktop design and delivery

• Portfolio of previous work incorporating UI designs and/or sketches that demonstrate an understanding of wireframing, interaction design, visual design and design best practices.