Microsoft Critical Environment Field Service Engineer - Edge Organization 

United States, Massachusetts, Boston 

702977183

Required Qualifications:

• High School Diploma or equivalent AND 1+ year(s) industry experience

  • OR 2+ years industry experience and college course work.

• 1+ years experience in electrical and mechanical field maintenance for datacenters or other critical environment facilities
• 1+ years project management experience in electrical or mechanical construction or maintenance environments

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility,
  • OR 3+ years industry experience and college course work.
• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
• Experience working on large scale CE projects
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $80,000 - $159,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $108,000 - $180,000 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Data Center Operations

• Ensures compliance with data center business units and service-level policies for Edge Critical Environments (CE).
• Engages with appropriate teams and resources to execute CE tasks or projects.
• Manages CE programs associated with area of responsibility.
• Reviews and advises on Edge contract process, contract language, and supporting documentation
• Delivers new Edge Datacenters in tandem with our partners by providing onsite expertise and reviews
• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
• Participates in Root Cause Analysis (RCA) process as appropriate.

Service Delivery

• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at Edge facilities
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters Methods of Procedures (MOP)/Standard Operating Procedures (SOP)/Emergency Operating Procedures review (EOP), RCAs, Failure Mode Effects Analysis (FMEAs), change governance, and risk mitigation)
• Reduce high-impact and human-error Critical Environment (CE) related incidents year over year
• Act as an escalation point for all facilities-related issues within our leased datacenters
• Coordinate, plan, schedule, and supervise on premises CE audits and compliance verification as needed
• Ensure delivery and review of routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA’s
• Establish and enhance working relationships and engagement with our Engineering Groups (EGs), and landlord partners
• Work with regional and global peers to share and build best CE practices across the entire EDGE portfolio

Data Center Work Environment

• Shares best CE practices; assists others in learning role, process, procedures.
• Provides mentorship across data centers for CE specific expertise.
• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Suggests improvements in implementation based on depth of understanding.
• Contributes to a positive team environment by learning and adopting best practices.
• Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

Ownership

• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
• Supports escalation of issues to appropriate owner.

Other

• Embody our and .