Cisco Technical Customer Program Manager 

Saudi Arabia, Riyadh Region, Riyadh 

702535463

What You'll do:

- SLA Management: Oversee and ensure the maintenance of SLAs for all managed services. Monitor performance metrics, identify areas for improvement, and implement strategies to maintain and exceed SLA requirements.

- Financial Management: Oversee the P&L for managed services operations, ensuring profitability and cost-effectiveness. Implement financial controls and strategies to optimize resources and maximize financial performance.

Minimum qualifications:

- CCIE or JNCIE or relevant technical background to support experience in the technical areaNCIEAmr Mubarak

- Minimum of 8 years of experience in operations management within the telecommunications or IT services industry, with at least 3 years in a leadership role managing cross-functional teams.

- Deep understanding of network and security operations, including technologies, processes, and best practices.

- Financial acumen with experience managing P&L.

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)