Jakarta, Indonesia
Achieve the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will achieve revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.
Key Responsibilities - Support Field Service Leader on day to day customer and operational requirements. (e.g. coordination of team tasks, team metrics management, KPI management)
- Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Security and Third Party Systems. This includes the system design, controller programming and head end server, graphics configuration and central/network set-ups
- Technical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on projects.
- Service and maintenance of BMS,FAS, CCTV & Security systems and third party equipment (as per trade expertise).
- Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems.
WE VALUE - Must have an Engineering Bachelor Degree/Diploma
- 4-6 work experience preferred with relevant knowledge of Niagara Skills, BMS, FAS, CCTV and Security systems
- Knowledge of BMS application engineering
- Understanding of control logics
- Ability to manage jobs and/ or projects to standards, budgets and deadlines, this includes the ability to carry out risk assessments and complete forecasts
- Ability to manage self and assist others, including contractors, to work in a safe manner
- Ability to identify safety improvements in the workplace
Additional Information - JOB ID: HRD226308
- Category: Customer Experience
- Location: Menara Prima 24th Floor Block 6.2, Jl. Dr.Ide Anak,Agung Gde Agung, RT.5/RW.2, Kuningan Tim., Kota Jakarta,Jakarta,JAKARTA,12950,Indonesia
- Nonexempt