People are Jacobs’ greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programs, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.
This role is within a critical team working with our core platform 'Track Record'. Track Record is a technology solution, owned and developed by Jacobs for clients in the Property and Facilities Management sector. It helps managing regulatory, corporate and project requirements.
You will contribute to seamless management, compliance and client satisfaction and so effective communication, attention to detail and adherence to established processes are essential for success in this position.
- Client requirements mean this is a full time role and working hours are 8.00 / 8:30 to 4.30 / 5.00, Monday to Friday
- Working on a Hybrid basis with 2 to 3 days per week in our central Manchester office
- Initially there is a requirement to spend more time per week in the office for training purposes
Some key duties and responsibilities
- Organising, tracking, and managing all relevant documents and actions
- Ensuring timely follow-up on tasks and action items
- Collaborating with external suppliers and clients to meet facility related requirements
- Maintaining positive relationships with suppliers to enhance service delivery
- Providing training and support to clients on the use of our management system (Track Record)
- Assisting clients in navigating the system and addressing any technical queries
- Preparing, reviewing, and validating scheduled management reports for our clients
- Ensuring accuracy and completeness of data in these reports
- Offering basic technical assistance to clients via telephone & web chat via our dedicated customer service portal
- Troubleshooting common issues and providing solutions
- Working closely with the Track Record Technical Lead and Operations Delivery Lead
- Escalating process changes and identifying key trends to improve system efficiency
- Assisting Project Managers and Client Managers in delivering solutions to clients
- Strong teamworking skills and an ability to collaborate effectively with colleagues and contribute to a positive team environment
- Strong work ethic; whether it’s meeting deadlines, going the extra mile, or maintaining a positive attitude - a good work ethic contributes significantly to personal and professional growth
- Capable of working under tight deadlines, prioritising tasks and following instructions
- A willingness to learn new software programs and processes
- Organisational Skills; High attention to detail and strong organisational abilities
- Proficient in Microsoft Software _ Excel, Outlook, Word, PowerPoint, and Teams
- Ability to identify and resolve customer and supplier issues
- Professionalism and a high standard of presentation and efficiency
- Effective communication skills with confident written and oral communication ability for both internal and external purposes
- Experience in Database Management and Data Analysis would be valuable
Our culture
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