JPMorgan HR Platforms Support Lead - Technology 

United States, New Jersey, Jersey City 

700626333

Job Responsibilities

• Assist with the operational side of the research process involving internal and external research tools.
• Review and onboard new vendors and tools.
• Manage access and list management.
• Help manage strategic initiatives that improve team efficiency and impact, establishing operational systems and outcomes.
• Assist with process improvement opportunities.
• Collaborate with cross-functional partners, such as Tech Owners, Legal, and Policy.
• Serve as the "go-to" for knowledge sharing vendor and research tool information.
• Maintain strong working relationships by collaborating with stakeholders and business teams.
• Move initiatives forward, find resources, escalate, and resolve open issues that prevent progress.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in Research Operations or UX/Research related role or equivalent experience.
• 3+ years of experience in process and project management.
• Bachelor’s degree in human computer interaction, user experience design/research, or related field, or equivalent experience.
• Experience working in vendor management.
• Understanding of UX Research tools, methodologies, and practices.
• Track record of operating independently, taking initiative, embracing ambiguity, and delivering results in a highly organized manner.
• Experience building relationships with peers and senior stakeholders and collaborating with cross-functional teams across multiple locations.