Manages inbound customer and Sales team emails to accurately process orders
Manages outbound communications to Sales team to resolve issues and answer questions
Responds to incoming call inquiries and helps resolve issues and complaints
Transcribes ordering information into custom order tracking and database application
Maintains all incoming emails are properly filed
Performs verifications of order processing including support for Build Planner
When required, connects callers with the next level of expertise
Collaborates with field sales teams on customer cancellations and credits
Completes proactive outbound follow ups with sales team and healthcare providers based on unresolved customer issues, unusual orders, and license statuses
Distributes reports as required by accessing electronic folders, applications, or spreadsheets
Supports GMP compliance by completing recertifications and training assignments in timely manner
Establishes and maintains professional business image through appropriate business communications (verbal, written and electronic) dress and behaviour
Ensures that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company values
Required qualifications:
A technical degree or bachelor’s degree in Business Administration or related field
A minimum of 1 year of experience in a customer service position
Proficient in Microsoft Office, especially Outlook, Excel and Word
Preferred qualifications:
Experience in Medical Device or Health Care setting
Medical device manufacturing experienced preferred